Data Privacy Policy
Your privacy is important to us at Shore Paper Grove
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather data you voluntarily share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us offer tailored service that meets your business needs.
Our website automatically gathers certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients discover our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and deliver excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to enhance our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Shore Paper Grove respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational safeguards to shield it. This encompasses safe data storage, encrypted transmissions, and restricted access to personal information within our company.
Secure Storage
Your personal data is kept in secure systems with access restrictions and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our servers.
Limited Access
Access to customer data is restricted to staff who require it to deliver services.
Although we employ robust security measures, no online transmission method is 100% foolproof. We regularly refresh our security practices to counter evolving threats.
Your Privacy Rights
Your privacy rights are important. Depending on laws, you may access, amend, erase, or limit how your data is used.
To exercise these rights, contact us using the details at the policy's end. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to provide our services and meet legal obligations. Retention durations vary based on the type of data and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order records: about three years after the last service interaction
- Payment transaction records: around seven years for tax and accounting obligations
- Website analytics data: roughly two years for service improvement analysis
- Marketing communication preferences: until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site employs cookies and similar technologies to enhance your browsing experience and to understand how visitors interact with our pages. Cookies help us recall your preferences and assess site performance.
You can adjust cookie settings via your browser. Note that turning off certain cookies might impact site functionality. For detailed information about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to third-party websites or services. This privacy policy covers only Shore Paper Grove and our site. We are not accountable for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you access through links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, services, or legal obligations. When substantial changes occur, the "Last Updated" date at the top of this policy will be updated.
You are encouraged to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or concerns about how we process your information, please reach out to us.
Contact Us About Privacy
Shore Paper Grove Privacy Team
123 Petal Street, Chelsea, London
London, United Kingdom SW3 5TN
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as many details as possible about your request. We strive to reply to all privacy requests within about a week.